ookabooka takes user satisfaction very seriously. In the case of problems with your food order, please contact ookabooka call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by ookabooka on behalf of the shop, ookaooka will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

For All returnable Products, the condition shall be IF Product is unused, in original unbroken packaging and includes all tags. You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of: products that have been used or damaged by you or are not in the same condition as you received them